Success Management

We work with you to define your needs.

You might be looking to monetize content, create new broadcast formats or be the first to provide fans with near-live highlights.

You might be looking to connect your editorial teams in the cloud or supercharge their productivity.

Or, you might have a specific event in mind to which you can only dedicate limited resources and so need to automate workflows.

Once your need has been defined and we both agree that we could work together, you get to try the tool (for free!).

Go Wild: create a gallery with your brand’s graphical assets, set up templates and publish as much as you wish. If you have any questions, just ping your dedicated Client Service Manager.

Onboarding typically includes:

• Finalizing stream ingestion, destinations and publishing renditions 
• Integration with your CMS or CDN
• Defining user profiles
• Setting up a gallery and templates 
• Scheduling a training session and follow-ups with your team 

You get:

• A dedicated Customer Success Manager who accompanies you throughout your project. They are your go-to person for training, questions, and custom feature requests
• A Quarterly Business Review with your CSM to present you with KPIs and advice for optimal use of the platform
• Live chat availability directly within the platform
• Email ticketing and phone hotline to get in touch with us at any time
• 24/7 premium support upon demand